Upon successful payment confirmation, your Trading Platform and Dashboard credentials will be dispatched via email correspondence within 10 minutes.

For Crypto payments, please be aware that the order confirmation depends on blockchain verification, which can take varying amounts of time due to network congestion. Once the blockchain confirms the payment, you can expect to receive your Trading Platform and Dashboard credentials within 10 minutes. For Crypto payments, we encourage all customers to review this article, which reviews the specifics of how to place an order via Crypto with Smart Prop Trader.

If you've been charged but haven't received your account credentials after 12 hours, kindly check your email's spam, junk, or promotion folders. If the welcome email is still not found, reach out to our live support team with your registered email address and order number. The SPT support team will be happy to assist you in retrieving your account credentials.